- Shopping Help
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一、Choose your favorite headphone then add it to cart or buy directly
二、Confirm the headphone you buy and the quantity you need, then click "Pay"
三、Choose your delivery address.(Use your user name and password to login if you haven't.)
Here you confirm your correct consignee address and telephone number(If you are regular customer, you can choose the address in addressbook.) Click "Submit" after you confirm your address.
四、Confirm what you buy and the delivery address
五、Choose payment method
Please choose corresponding payment method. We suggest you choose online banking and alipay to do the payment.
Meanwhile, online shopping mall also offers credit card. If you choose credit card to do the payment, please choose "Domestic Credit Card". For more detail, click Here for help.
If you are a foreigner or you have international credit card, you may choose"International Credit Card" to enter the payment interface. All the submitted material should be completely English.
六、Choose the appointed logistics
For Jiangsu, Zhejiang, Shanghai and major provincial cities, we suggest you choose "YTO Express" or "STO Express", because it is faster than EMS. For remote area or area lack of logistics, you'd better choose "EMS" which can reach nearly all through the country.
The domestic freight at Sennheiser online shopping mall charges for free.
If the consignee is overseas, you can choose "International Express". The specific freight needs to be calculated for distance difference. And the customer should pay for the freight. For more detail, please contact the customer service supporter 4006-3232-51.
七、 Using points and Customer Comment
Here you can fill out points you can use; then click "Use Points". You can write down your request in "Customer Comment".
八、Submit Orders
After confirming the amount, please click "Submit".
九、Fill out credit card information and verification
If you choose credit card to do the payment, please continue filling out relevant information until you finish the payment.
If it is the first time you use credit card at online shopping mall, according to bank requirements, we need you to do credit card verification. System will do a payment test, deducting within 1 Yuan from you credit card( No matter it succeeds or fails, it will be refunded to your credit card.) To confirm the verification amount, you can check it by SMS, online banking and telephone banking. After you know the amount, input it at verification column.
Bank Contact for Reference: